Refund Policy

1. Custom-printed orders

Because every order is made to your specification and artwork, we do not accept returns or cancellations once production has started, and we do not offer refunds for a change of mind. Please check your proof carefully before approving it — an approved proof is treated as final.

2. When we will reprint or refund

• The product arrives damaged in transit.
• You receive the wrong product, size, material or quantity compared with your confirmed order.
• There is a clear printing or production defect that does not match the approved proof.

In these cases we will, at our choice, reprint and re-deliver the order at no cost, or refund the affected amount.

3. What is not covered

• Errors in the artwork, text, spelling or contact details that you approved or supplied.
• Minor colour variation between screen and print, or between print batches, which is normal in printing.
• Low-resolution or unsuitable files uploaded by you, where we warned about quality.
• Delays caused by couriers or events outside our control.

4. How to make a claim

Email accounts@uvprintwala.ai within 48 hours of delivery with your order number and clear photos of the product and its packaging. We may ask for the item to be returned or inspected. Claims made after this period may not be accepted.

5. Cancellation before production

If you want to cancel before production has started, write to us as soon as possible. If production has not begun we will cancel and refund the order.

6. Refund method and timing

Approved refunds are returned to the original payment method. After approval, refunds usually reach your account within 5–10 business days, depending on your bank or payment provider.

7. Contact

accounts@uvprintwala.ai
UV Print Wala Pvt. Ltd., B 15, Govind Nagar, Mathura, Mathura - 281001, Uttar Pradesh, India